Terms & conditions of sale

Last updated: 6 October 2026

1. About us and these terms

1.1 Who we are. Ultra Secure Direct is a trading name of Ultra Secure Limited, a company registered in England and Wales under company number 04680858, with its registered office at Henge Barn, Pury Hill Business Park, Alderton Road, Towcester, Northamptonshire, England, NN12 7LS. Our UK VAT number is GB 808117836. In these terms, "we", "us" and "our" mean Ultra Secure Limited. We're established in the UK and in France: our global distribution centre and technical team are run by Ultra Secure France, 8 rue Nicolas Appert, 44118 La Chevrolière, France, which prepares, tests and ships every order and provides technical support for us. Your contract is always with Ultra Secure Limited.

1.2 How to contact us. The quickest way to reach us is our contact page, or by email at info@ultrasecureusa.com. When these terms say "in writing", email counts. If we need to contact you, we'll use the email address you gave us with your order.

1.3 What these terms cover. These terms apply to every order placed on ultrasecureusa.com, including orders placed on quotation. Please read them before you order: by placing an order you accept them. We recommend you save or print a copy.

1.4 Consumers and business customers. You are a consumer if you buy mainly for personal, family or household purposes, and a business customer if you buy for a business. Where a section applies only to one of them, it says so. Section 9 sets out the extra terms for business customers.

1.5 Changes. We may update these terms from time to time. The version on our website when you place your order is the one that applies to that order.

2. Our products

2.1 Descriptions. We take care to describe and photograph our products accurately. Images are for illustration: colors may vary slightly from screen to screen, and packaging may differ from the photos. Manufacturers sometimes update their products; we may supply an updated version where the change doesn't affect the way the product works or what it does.

2.2 Choosing the right product. Our product pages and guides are there to help you choose. If you're unsure whether a product suits your property or your project, ask us before ordering: we're happy to advise.

2.3 Wireless range. Wireless ranges given on our website are typical figures measured in open conditions. In real installations, range depends on the building and the site: thick walls, metal structures, gate posts, dense vegetation and other radio equipment can all reduce it. That's why we recommend testing wireless products where you plan to install them before fixing them in place: if they don't perform as you need, our free 30-day returns (section 6) cover you.

2.4 Batteries. Shipping rules for lithium batteries are strict. On smaller orders, products that use a lithium battery may be shipped without it; where this applies, we'll tell you before shipping. Contact us before ordering if you'd like to discuss it.

2.5 Special orders. Some products are made or adapted to order, for example posts and chain cut to your length, specially adapted electronic systems, or kits assembled and configured to your specification. We'll confirm the details and timing by email before we make them. Because they are made for you, special orders can't be returned for a change of mind (see section 6.6), although they are of course covered by our warranty.

3. Ordering

3.1 Placing an order. Products with an Add to cart button can be ordered directly on our website: before you submit your order, the checkout shows a summary of the products, the shipping charge and the total price, and lets you correct any mistakes. For products with an Add to quote button, we'll send you a quotation including shipping, and you decide whether to go ahead.

3.2 When the contract is made. After you order, we'll email you to acknowledge it. That email does not mean we've accepted your order. The contract between us is made when we email you to confirm that your order has been shipped.

3.3 If we can't accept your order. We may not be able to accept an order, for example if a product is unavailable, if there is an error in the price or description, if we can't ship to your address, or if payment is not authorized. If so, we'll tell you by email and refund anything you've paid in full, as soon as possible and within 14 days.

3.4 Pricing errors. We check our prices carefully, but mistakes can happen. If we find an error in the price of something you've ordered, we'll contact you to ask whether you want to continue at the correct price or cancel the order with a full refund.

3.5 Part shipments. If part of your order is not in stock, we'll let you know. We may send the available items first and the rest when ready, at no extra shipping cost to you.

3.6 Age. You must be at least 18 years old to place an order.

4. Prices, taxes and payment

4.1 Prices. Our prices are in US dollars ($). They don't include UK or EU VAT. The shipping charge is shown at checkout, or in your quotation, before you pay.

4.2 Taxes and import charges. Depending on your state and your order, sales or use tax, import duties or other charges may apply. Where we collect any of them, they are shown at checkout or in your quotation. Any that are not included are payable by you, to the carrier or to the authorities. If you'd like more information before ordering, contact us.

4.3 Price changes. Our prices may change, but changes don't affect orders already placed: you pay the price shown when you ordered (subject to section 3.4).

4.4 How to pay. You can pay by Visa, Mastercard or American Express, or with PayPal. Card payments are handled by our secure payment provider: we never see or store your full card details. Payment is taken when you place your order. Quotations can also be paid by PayPal or bank transfer: we'll send you the details.

5. Shipping

5.1 Where your order comes from. Every order is prepared and shipped from our global distribution centre in France and delivered by DHL, with tracking. You can follow your parcel as soon as it leaves our distribution centre.

5.2 Delivery times. Products in stock are shipped promptly. Delivery times depend on your destination and on customs clearance, and are estimates. Special orders and assembled systems may need a little longer: we'll confirm the timing by email.

5.3 Faster delivery. We don't offer an express service. If you need your order sooner, faster delivery may be possible on request, depending on your order (for example assembled systems, or products containing batteries, which follow specific transport rules). Email us before ordering and we'll look into it. We can't guarantee faster delivery, and we'll confirm any arrangement, including any extra charge, before you order.

5.4 Shipping charges.

• Products with an Add to cart button: free shipping on orders of $200 or more; $40 for orders under $200.
• Products with an Add to quote button (usually heavier items): shipping is included in your quotation.

5.5 Signature and safe places. Most deliveries need a signature. If you ask for your parcel to be left without a signature (for example in a safe place or with a neighbor), it counts as delivered when it is left as you asked.

5.6 Check your delivery. Please check your parcel when it arrives and tell us within 7 days about any damage or missing items, so we can put it right quickly and claim from DHL.

5.7 Delays. If something beyond our control delays your delivery, we'll let you know and do our best to keep the delay short (see section 11). If your order is significantly delayed, you can cancel it and get a full refund for anything not yet delivered.

5.8 Risk and ownership. The products are your responsibility from the time they are delivered to you or to someone you nominate, and they become yours once delivered and paid for in full.

6. Free 30-day returns

6.1 Your 30 days. You can return any product within 30 days of the day you receive it, for any reason, and get a full refund. If your order arrives in several shipments, the 30 days run from the day you receive the last one.

6.2 How to return. Tell us within the 30 days through our contact page or by email, with your order number. You don't need to give a reason, though it helps us improve.

6.3 Returns are free. We arrange the return with you by email, at no cost to you. Please send the products back within 14 days of telling us, packed securely (in the original packaging if you still have it).

6.4 Condition of returned goods. Please return products complete, with all parts, accessories and manuals, and undamaged. You're welcome to unpack and try a product to see what it is, how it works and whether it suits you, including testing the wireless range on site. If a product has been handled beyond what is necessary for that (for example if it has been fixed in place, drilled, wired in, painted or damaged), we may reduce your refund to reflect the loss in its value. We'll always explain any reduction.

6.5 Your refund. We refund the full price of the products, plus the original standard shipping charge. We refund you within 14 days of the day we receive the products back or, if earlier, the day you provide evidence that you've sent them. If you cancel before your order has shipped, we refund you within 14 days of you telling us. Refunds go back to the payment method you used, and you won't be charged any fee for the refund. Taxes or import charges paid to third parties are refunded where we are able to recover them.

6.6 Exceptions. Change-of-mind returns don't apply to products made to your specification or clearly personalised (see section 2.5), to sealed products which can't be returned for hygiene reasons once unsealed, where this is stated on the product page, or to sealed software or activation codes once unsealed or used. Faulty products are always covered by our warranty (section 7).

6.7 After 30 days. After 30 days we can't accept change-of-mind returns for a refund. If you have unused products you no longer need, get in touch: we'll consider each request and may be able to offer a store credit.

7. Our 1-year limited warranty

7.1 What is covered. We warrant to the original purchaser that every product we sell will be free from defects in materials and workmanship under normal use for 1 year from the date of delivery.

7.2 What we will do. If a covered defect appears during the warranty period, we will repair or replace the product free of charge, including the cost of shipping it to us and back to you. If we can't repair or replace it, we will refund the price you paid. A repaired or replacement product is covered for the rest of the original warranty period.

7.3 What is not covered. Accidental damage, misuse or neglect; incorrect installation or wiring; damage from causes outside the product's specification (for example power surges, or water ingress beyond the product's rating); repairs or modifications not carried out or approved by us; normal wear and tear; and the normal running down of batteries.

7.4 How to claim. Contact us within the warranty period with your order number and a description of the problem (photos or a short video help). We'll often be able to solve it remotely; if not, we'll arrange the return of the product with you, free of charge.

7.5 Limits. Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the 1-year warranty period. Repair, replacement or refund as described above is your exclusive remedy under this warranty. To the extent permitted by law, we are not liable for incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

8. Installation and lawful use

8.1 DIY installation. Our products are designed for DIY installation, and come with instructions and guidance. Please read and follow them. Where a product is connected to line voltage or requires electrical work, the work must comply with your local electrical and building codes, and should be carried out by a licensed electrician where those codes require it.

8.2 Incorrect installation. We are not responsible for loss or damage caused by incorrect installation, or by using a product in a way its instructions don't allow, unless it results from a defect in the product or an error in our instructions or advice.

8.3 What security products can do. Alarms, detectors, cameras and other security products help deter and detect intruders and reduce risk, but no product can guarantee that a break-in, theft or damage will never happen. They are not a substitute for insurance. If your insurer requires a particular standard of alarm or installation, please check with them before ordering.

8.4 Using cameras lawfully. Laws on video surveillance, and especially on recording audio, vary from state to state. Positioning cameras, recording, and using recordings in line with federal, state and local law, and with any rules of your homeowners' association, is your responsibility.

8.5 Sirens and alarms. Audible alarms that sound for long periods, or go off repeatedly, may breach local noise ordinances, and some areas require alarm permits. Set sirens to stop after a limited time, maintain your system to avoid false alarms, and follow your local rules.

8.6 Posts and bollards. Before installing parking posts or bollards, check that you have any permit you need, particularly on shared land or near a public road.

9. Business customers

9.1 Trade accounts. Business customers can buy through the website like any customer. We also offer trade accounts, subject to approval. When we approve an account, we'll confirm its terms, including any credit limit and payment terms, in writing. If an invoice is overdue, we may suspend further shipments until it is paid, and charge interest as permitted by law.

9.2 Purchase orders. These terms apply to every business order, and any terms on your purchase order or other documents do not apply unless we agree to them in writing.

9.3 Special orders. Business orders for non-stock or specially ordered products can't be cancelled once we've confirmed them.

9.4 Professional installations. If you install products for others, you are responsible for choosing products suitable for each installation and for meeting any codes, standards and licensing requirements that apply to your work.

10. Limitation of liability

10.1 What we never exclude. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.

10.2 Limits. To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential damages, or for any loss of profit, revenue, business or data, and our total liability in connection with an order is limited to the price paid for that order. Some states do not allow these exclusions or limitations, so they may not apply to you.

11. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, transport or carrier disruption, customs delays, industrial action, fire, flood, power or network failures, cyber attacks, shortages from our suppliers, or actions by governments or authorities. If such an event affects your order, we'll let you know and do what we reasonably can to limit its effects. If there is a substantial delay, you can cancel and we'll refund you for anything you've paid for and not received.

12. Your personal data

We use your personal data to process and ship your order (which includes sharing your delivery details with DHL and your payment with our payment providers), to provide customer service and to meet our legal obligations. Your data is processed in the United Kingdom and the European Union. We only send you marketing where the law allows, and you can unsubscribe at any time. For details, or to exercise your rights over your data, contact us through our contact page.

13. Intellectual property and software

The content of our website (text, photos, guides and designs) belongs to us or our licensors, and may not be copied without our permission. Where a product includes software, firmware or a companion app, you receive a license to use it with that product, on the terms of its publisher; ownership of the software is not transferred to you.

14. Complaints

If something has gone wrong, please tell us through our contact page, with your order number. We'll acknowledge your complaint promptly and aim to resolve it within 14 days.

15. General

15.1 Governing law. These terms are governed by the law of England and Wales. This does not deprive consumers of the protection of the mandatory consumer protection laws of the state where they live.

15.2 Other terms. If a court finds part of these terms invalid, the rest still applies. If we don't enforce a right straight away, we can still enforce it later. You may not transfer your rights under these terms without our agreement. These terms are the entire agreement between us for your order.